(Cue the confetti cannons—this is the grand finale!) Why Part 3 Exists If Part 1 and Part 2 explained what terrific service looks like, Part 3 shows how to teach it, practice it, and keep it pulsing through your halls long after the kick-off workshop. Because the best...
(If you skipped Part 1, hit pause and read it first—your future self will thank you. We’ll be right here when you’re done.) Why Part 2 Matters Great school customer service training doesn’t stop at catchy greetings and mission statements. Today we’re sharpening the...
School customer service is more than answering phone calls or resolving in-person concerns. It’s about providing a seamless, accessible, and user-friendly experience for parents, students, and the community—and much of that experience happens online. Schools that...
The concept of school choice has gained significant momentum in recent years, reshaping the educational landscape. It introduces a competitive dynamic, urging schools to adapt and innovate to attract students. However, this competition must remain ethical,...
As a baby boomer, I see the world differently than my children and grandchildren, especially regarding the importance of cell phone usage. When I was a kid, we played outside, walked to school, visited friends, and attended school activities without constant contact...
