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The Changing Role of the School IT Director

Empower your school's CTO and give them a seat at the table

I’m sure all of us can agree that no other role for school leaders has changed as radically in the past decade as that of the K–12 school IT director. We all recognize that technology, in all its myriad forms, has changed how we see the world, how we live our daily...

School Blogs: A Metaphorical Dinner Table for Your School Family

The Dinner Table Tradition

Each night, many families connect as they share a meal, often around a table. For years, our family has had a unique, daily tradition at dinner: we go around the table and each family member tells us about their day—what was sweet, what was sour, and something they...

How Schools Use Inbound Marketing to Win Hearts and Minds

What is the ROI of school marketing?

Schools need to market themselves the same way great teachers teach. Demanding a student learn something just “because it is on the test” doesn’t incentivize students. But, helping them understand the personal value and benefits they can enjoy from that knowledge will...

Customer Service: Minding Your Ps, Qs, and Netiquette

Healthy school communication online and in-person (Part 3 in a 3-part customer service series)

Today, there are a wide variety of mediums we can use to communicate with others. These means are not only great channels for your school communications, but they provide lots of opportunities to demonstrate your school’s quality customer service. How well you treat...

Customer Service: Facing the Fury

Guarding your reputation by learning to give and take criticism (Part 2 of a 3-part customer service series)

Criticism and negativity can be a minefield when it comes to your school public relations. Remember, school public relations refers to how your community views and feels about your school; in other words, it’s your reputation. We all strive to have favorable public...

Customer Service: The Power of Words

7 ways to improve school communications & public relations (Part 1 of 3-part customer service series)

ustomer: someone who receives or consumes goods or services and has the ability to choose between different products and suppliers. This word customer may not always come to your mind when you think of the valuable work you do at your school each...
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