School Customer Service

You Won't Believe What Happened When I Rang the Bell for Service 2018-10-16

Right as I rang the bell, a concierge walked around the corner. The bell wasn’t a simple ding… It was a long, drawn out doorbell tune that played up a scale and then back down. I grimaced and looked at the concierge’s face to see if I had annoyed her by ringing the bell—I could just imagine how hearing that tune every day may grate on her nerves.

Can you believe it? She wasn’t even a little annoyed that I had rung that bell just as she appeared.

Tell Them Thank You 2018-05-07

Here at School Webmasters, we believe that effective school communications are a part of good customer service. One doesn’t happen without the other. And, one aspect of school customer service (aka good communication) includes telling others thank you. 

Roll out the Welcome Mat at Your School 2017-08-08

How would a first time visitor to your school describe its atmosphere? Is it warm and inviting? Or is it cold and unwelcoming? From the grounds, signage, and parking lot to the front office and the website, your school atmosphere is evident. Is it the message you want to present? 

Choose Your Words Wisely…it matters! 2015-09-29

Are the words you are using undermining your school’s intended messages? The words used in all forms of communication can be some of the strongest branding taking place at your school.

Is Your School Back-to-School Ready? 2017-08-22

Back-to-school jitters aren’t just for students and teachers; administrators certainly get their share of the stress that comes along with that first day. 

Parents: Raving Fans or Raging Foes? 2017-05-23

In the field of education, we often don't think of ourselves as service providers. We just don't relate what we are doing in education as being about customer service.

Civility in Our Schools, Home, and Online 2015-10-20

As a baby boomer, I am not exactly proud of the fact that my generation is stereotyped as rebellious when it is also associated with self-centeredness. 

How to Get a School Website Redesign That Pays for Itself 2017-07-25

While a school website redesign can feel like a Herculean task, not worth the time or the money,  keep in mind that your website is your most important marketing and communications tool.

Summer Bucket List for Updating Your School Website 2017-06-27

It's summer. Are you enjoying the quiet hallways, catching up on paperwork, and working on your summer maintenance? Taking time off for some outdoor adventures on your bucket list?

From Good to Great: School Customer Service 2017-06-13

Who could forget Seinfeld’s 1995 version of “the Soup Nazi”? He served the best soup on the planet. So good that his customers had to follow his ordering procedure (step into the store, move to the right side, proceed directly to the counter, order without comment, and step to the left) to get what they wanted, or they would hear the dreaded words, “No soup for you!”

Showing Appreciation for YOUR School’s Staff 2017-05-09

Working in a school can be a tough job. It is also one of the most important roles in American society.

10 Web Design Trends for School Websites 03/28/2017

Website design trends come and go. But, schools don’t typically do a complete website redesign to reflect fads, simply because of the complexity and expense involved. However, there are some trends that are not simply a fad and are moving from trend status to best practices status.

10 Steps in the Right Direction: Starting Each School Year Strong 2016-09-09

It's not too late to make a lasting good impression. Whether your school has already begun or has yet to open its doors, there are some important topics that you should address to make sure you are starting each school year off right.